Terms & Conditions | High Purity Aluminum | Laurand

Terms and Conditions

At Laurand Associates (highpurityaluminum.com), we are focused on being the most reliable supplier of high purity aluminum products for specialty applications at the most competitive prices.  We know that these products are used in hi-tech applications such as electronic, optical, coating, chemical, and research applications where quality and reliability are top concerns, and we hope we can meet your critical requirements. 

We also proud to stock one of the largest range of purities, products and sizes for prompt shipment, but we are equally proud of our ability to custom produce products whether one piece only or larger commercial orders.

That being said, we have recently updated our website to include online ordering and while we will do our best to keep our website inventories up to date, there may be occasional discrepancies of what is displayed online versus actual inventory due to our mix of off-line business, and we will do our best to update the online inventory as best as humanly possible.    

Additionally, you should be aware of the following:

Ordering: Upon receipt of your order, an automatic email detailing order and payment will be sent. However, once we receive the order, we will review the order during the business day to make sure that the product(s) are still in stock and that pricing is correct.  Upon review, unless we find any issue, which we would promptly advise, the product(s) will be shipped as per the order specification, and an email will be sent thereafter with the tracking number. 

We reserve the right to refuse a transaction for any reason or refuse service to anyone at any time. We will not be liable to you or any third party by reason of our withdrawing any product from the Website whether or not that product has been sold.  If we have any reason to question the purchase of a particular product, we may ask for information to make sure that the product is used for an acceptable application.  We will comply with all applicable USA laws and regulations, and this will especially apply for any export orders which we may require additional verification.

Payment: Orders though our Website are processed by Shopify Payments Checkout.  Shopify accept all major credit and debit cards, and Shopify has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI), and adheres to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.  All payments will be displayed on your credit card statement as SP* HIGHPURITYALUMINU.

Customers who wish to make payment over the phone should call us direct +1-516-829-8821.

Delivery and Postage: Unless otherwise specified, Laurand will ship all merchandise via Ground shipping.  Any delivery dates listed on orders are estimates only. Each order is carefully selected, checked and prepared for shipping.  We take great care to pack our products for shipment.  In the event that you are not satisfied with your purchase, please follow the instructions regarding returns and exchanges below.  All pricing is FOB Florida basis with shipping charges additional.  Shipping quotes are generated automatically when you enter your delivery address.  Laurand will not be responsible for any customs clearance, import or duty charges for non-USA orders.  Once goods are sent out, we cannot be held responsible for delays caused by domestic or international postage carriers.  See Shipping Policy section for more details.

Prices and stock availability: We reserve the right to change product prices, product specifications and availability at any time.  We aim to ensure stock information on highpurityaluminum.com is as accurate as possible, but cannot guarantee that stock is always available.  If the product you have ordered is not available, we will contact you by email/phone as appropriate and you will have the option either to wait until the item is available or cancel your order.  All prices displayed are FOB Florida, USA, and shipping charges are always additionally charged. 

Custom Orders: If you are planning to order a particular product in large quantities, feel free to contact us first.  Unless stated otherwise, prices do not include delivery charges which will be calculated when you enter your address details.  If you cannot find a particular item on the website or require machining services not listed, please send us a specific inquiry to info@highpurityaluminum.com.  It is not possible to list every single configuration and we are happy to custom produce non-standard orders.

Returns and Exchanges: We hope you will be happy with your order, however, if you are not satisfied, please contact us so we can see how we can help you.  Return postage is at customer expense for any returns.

Before returning any goods, please contact us directly to confirm the reason for return at info@highpurityaluminum.com.

Returns should be sent to:

Laurand Associates, Inc.
Attn: High Purity Returns
7738 Lakeside Blvd, Suite 321

Boca Raton, FL 33434

You must include your customer order details with the package; we cannot offer a refund without the full order details (Name, Address and Order Reference Number). If you can’t find your Order Reference Number, please contact us before posting any returned items. Please also obtain proof of postage. Refunds can only be made to the card used for purchase and will only be processed once the item has been received by us.

If we find that the product has been returned to us in anything less than a fully resalable condition due to usage or lack of packaging during the return transit, we reserve the right to refuse a refund on the item or deduct up to 30% of the original selling price from the refund amount.

Privacy: Laurand is committed to protecting your privacy when you visit or shop at our website (highpurityaluminum.com- the 'Website'). We do maintain customer information so we can better service our customers and may from time to time to send out marketing emails, although we always offer opt-out features for such occasional emails.  We do not store credit card details nor do we share customer financial details with any 3rd parties.  By using the Website, you agree to be bound by the terms and conditions of Laurand's privacy policy.

We will only call you if there is a query with your order, never for marketing or sales purposes. As a customer of Laurand, we will use your email address to alert of your new products, special offers and other news we wish to share.  In this case, or if you sign up for the highpurityaluminum.com mailing list, you will have the option of unsubscribing at any time.

Security: We take precautions, including the use of Secure Sockets Layer (SSL) to protect the security of contact information that you share with us. It is your responsibility to ensure that your login details and password are secure and remain confidential at all times.  In addition to this level of security, your credit card number is never stored on our database - it is securely transmitted to our payment gateway provider (Shopify) and then discarded.

Please let us know as soon as possible, should you know or reasonably suspect that the security of your account with highpurityaluminum.com is at risk.

Changes to these terms and Conditions: Laurand reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage our customers to review this page whenever you purchase from our Website.

Indemnification: You agree to hold harmless Laurand and it's officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable legal fees, made or incurred by you or any third party arising out of or related to your use of this Website including purchases.  Seller is not responsible for any losses or injuries related to any purchase from this Website, nor for punitive, incidental, or consequential damages regardless of cause.

Your Feedback: We greatly appreciate the direct feedback of our customers; this is far more valuable to us than marketing agency data. We recognize the need to improve and update our service and give our customers the best possible shopping experience – we would love to hear from you!  Please let us know your comments and feedback on your experience shopping with us. Email us at info@highpurityaluminum.com.

Legal, Trademarks and Copyright: Laurand Associates, highpurityaluminum.com, highpurityaluminium.com, highpurityaluminum.net, and highpurityaluminium.net should not be reproduced without our written permission